Privacy Policy
Twissted Whiskers Pet Hotel (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and safeguard your information when you visit our website, www.twpethotel.com, or interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Mailing address
Pet information (such as name, breed, health notes)
Appointment and service details
We may also collect non-personal information such as browser type, IP address, and general usage data.
How We Collect Information
We collect information in the following ways:
When you fill out forms on our website
When you book appointments or services
When you communicate with us via phone, SMS, or email
When you interact with our advertisements on platforms such as Google, Facebook, and Instagram
How We Use Information
We use the information we collect to:
Provide and manage pet boarding, grooming, daycare, training, and retail services
Schedule and confirm appointments
Communicate with you regarding your pet and services
Send service updates, reminders, invoices and important notifications
Improve our services and customer experience
Comply with legal obligations
SMS & Communications
By providing your phone number, you consent to receive SMS messages from Twissted Whiskers Pet Hotel. These messages may include:
Appointment confirmations and reminders
Service updates
Customer support communications
Promotional or informational messages
Message frequency may vary. Message and data rates may apply.
You can opt in to receive SMS messages through:
Website forms
Appointment booking
Direct communication with our business
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share customer opt-in data for marketing purposes. SMS consent is never shared with affiliates or third parties.
Data Sharing Policy
We do not sell or rent your personal information.
We may provide information to trusted service providers strictly for operational purposes, such as customer support or service delivery. These providers are required to maintain confidentiality and use data only as necessary to perform their services.
Customer data, including mobile information and SMS consent, is never shared for marketing or promotional use.
Cookies & Tracking Technologies
We do not use cookies or tracking pixels on our website for tracking or advertising purposes.
Data Security Practices
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
While we take appropriate security measures, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
Provide services
Maintain business records
Comply with legal obligations
When information is no longer needed, it is securely deleted or anonymized.
Third-Party Services
We use GoHighLevel as our primary customer relationship management (CRM) platform. GoHighLevel acts as a data processor and may store:
Contact information
Communication history (SMS, email)
Appointment data
Form submissions
Automation workflows
GoHighLevel enables communication services such as SMS messaging, email delivery, and appointment scheduling on our behalf.
Your Rights & Choices
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of communications at any time
To exercise your rights, please contact us using the information below.
Opt-Out Instructions
To stop receiving SMS messages, reply STOP
To receive help, reply HELP
To unsubscribe from emails, use the unsubscribe link in the message or contact us directly
Children’s Information
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact InformationTwissted Whiskers Pet Hotel
145 Satellite Blvd. #H
Suwanee, GA 30024
Phone: 1 470-458-4134
Email: info@twpethotel.com
Website: www.twpethotel.com
